SUPPORT
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If there is an issue with the content I want, what do I do?
To resolve any problems you have accessing our content, please contact the customer support team. So they can help resolve this, please provide information on the title being accessed, device being used, and problem being experienced.
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Is there a reason I cannot access the book I want?
Prior to accessing an Ebook, you will need to install Adobe Digital Editions. You can download the latest version here.
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I need a technical question answered. Who can I speak to?
Should you experience any technical issues, please complete the contact form. A member of our technical support team will reply to your query.
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Every time I try to read a book it fails to open. What do I do?
It's unusual for people to have issues accessing our content so in this instance we recomment you contact a member of our customer support team so that we can help you resolve this. In order for us to identify the problem, it would help for us to know the type of device, operating system it uses, and the title you are trying to access.
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Can I get a refund from my subscription?
In the instance of technical problems, fraudulent activity, or accidental billing, you are eligible for repayment of these funds. If the site has not met the level of expectation you hoped for you may also qualify for a refund.
Our team works to process nearly all refunds within 24 hours of the initial request. We will send an email to the address on file and the payment should be returned within 7 business days. If you have not received it after this time, please contact us.
For all matters relating to our refund policy, view our Terms of Service. For any other enquiries, please call our toll free number 1-855-385-8286.
Our team works to process nearly all refunds within 24 hours of the initial request. We will send an email to the address on file and the payment should be returned within 7 business days. If you have not received it after this time, please contact us.
For all matters relating to our refund policy, view our Terms of Service. For any other enquiries, please call our toll free number 1-855-385-8286.