SUPPORT

FAQ

If there is an issue with the content I want, what do I do?

To resolve any problems you have accessing our content, please contact the customer support team. So they can help resolve this, please provide information on the title being accessed, device being used, and problem being experienced.

FAQ

Are the devices I have compatible with your site?

Our content works across multiple devices. Whether you are trying to read, or listen to music, you'll be able to enjoy access across Android, iOS and laptop/PC devices.

FAQ

Is there a reason I cannot access the book I want?

Prior to accessing an Ebook, you will need to install Adobe Digital Editions. You can download the latest version here.

FAQ

I need a technical question answered. Who can I speak to?

Should you experience any technical issues, please complete the contact form. A member of our technical support team will reply to your query.

FAQ

Every time I try to read a book it fails to open. What do I do?

It's unusual for people to have issues accessing our content so in this instance we recomment you contact a member of our customer support team so that we can help you resolve this. In order for us to identify the problem, it would help for us to know the type of device, operating system it uses, and the title you are trying to access.

FAQ

Can I use my current web browser to access Delevu?

You can access all the content on our site with the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

FAQ

Is your site compatible with all devices?

Our site is available on most personal devices. This includes smartphones, tablets, eReaders, laptops and PCs. Our content works across Android, Apple, and desktop devices. Our site is mobile friendly, so you'll never have to worry about problems accessing our content when you're on the move.

FAQ

I've cancelled my membership. What now?

When you cancel your account you will receive a confirmation email from us acknowledging termination of your membership. If you do not receive a confirmation message please get in touch so we can update your account.

FAQ

Can I speak to a member of staff?

Call toll free on 1-855-385-8286 or email any queries to support@delevu.com.

FAQ

I cancelled my subscription but have been billed again. What do I do?

When you cancel your account, an email will be sent to you confirming this. Should you receive a bill after you have cancelled your membership, please contact us as soon as possible so that we can investigate this matter for you.

FAQ

Can I cancel my subscription at any time?

Yes you can. Cancelling is easy and you will keep your access for the remainder of your subscription period. Once this ends you won't be billed any further.

FAQ

Can I get a refund from my subscription?

In the instance of technical problems, fraudulent activity, or accidental billing, you are eligible for repayment of these funds. If the site has not met the level of expectation you hoped for you may also qualify for a refund.

Our team works to process nearly all refunds within 24 hours of the initial request. We will send an email to the address on file and the payment should be returned within 7 business days. If you have not received it after this time, please contact us.

For all matters relating to our refund policy, view our Terms of Service. For any other enquiries, please call our toll free number 1-855-385-8286.

FAQ

How often do you update the content of Delevu?

New content is added daily. So check back tomorrow for the latest titles.

FAQ

How do I use my account on more than one device?

There are no limitations to the amount of devices that you can use to access content. As long as you have an internet connection you can access the content.